Frequently Asked Questions
Everything you need to know about bringing Futuro into your home.
What is the typical shipping timeframe for furniture items?
Standard delivery for small decor items takes 3-5 business days. For larger furniture pieces, our specialized white-glove delivery team typically delivers within 7-14 business days, including full assembly and packaging removal.
Do you offer a warranty on Futuro products?
Yes, all Futuro furniture is backed by a 2-year limited warranty covering manufacturing defects and structural integrity. Textiles and lighting fixtures are covered by a 1-year limited warranty.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or 'Made to Order' furniture pieces are final sale and cannot be returned.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. For large freight shipments, our logistics partner will contact you via phone 24-48 hours prior to delivery to schedule a convenient time slot.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.
Are your materials sustainably sourced?
At Futuro, we prioritize the planet. 85% of our wood is FSC-certified, and we use recycled fabrics in our upholstery collections whenever possible to ensure your home is as eco-friendly as it is stylish.